Studio Policies Form



Studio Policies and Terms

Please read and acknowledge you have read and understand our studio terms and policies - thank you

Silverlock Photography Limited - YouDeserveThis and YourFamilyDeserveThis brands

Important - Studio Terms and Policies - Please read and acknowledge that you understand our studio and premises policies and agree to adhere and be bound to them. Please complete this form before your appointment, by completing your contact details and selecting "I have read and AGREE to adhere to the Studio Policies at all times." by completing this form and clicking submit you agree to our terms Policies and Terms. 

Session Fees and Cancellations.

The session fee pays for the time and talent of the photographer and for your in person viewing appointment. It does not include any finished portraits. The session fee is due at the booking of your portrait session. Session fees are non-refundable, however with 48 hours notice it can be rescheduled in case of an emergency.

If you or a family member are sick on the day of the session please call the studio to reschedule. If you try to keep the appointment, We will most likely request that you reschedule, if we notice you or a family member is sick. Sick or uncomfortable people do not like to be photographed and we know that you will not love your portraits nearly as much, as if he or she was in good health.

Taking Images and video in the studio prohibited.

Personal cameras are not allowed in studio during your session. Please refrain from taking i-phone/Smartphone images or video recording. We work very hard to ensure your session is captured artistically and creatively. We ask that you respect our livelihood and refrain from taking photographs, of what we are creating for you.


You agree to hold harmless, Silverlock Photography Limited (brands include YouDeserveThis, YourFamily DeserveThis and Silverlock Photography and Film), our representatives and employees, from any dispute in the event you become injured during your session or while on the studio premises. Silverlock Photography Limited and its representatives will not be held liable for any injury incurred by you or your family, or any damage to your property during the photo session or while on studio premises. Any damage caused by you, your family or your group to photographic equipment, lighting or display equipment will be paid for immediately by you,.

Viewing and Order Session.

You will view your portraits at a personally attended Reveal and Order Session. You will be asked to order at this time. Please make sure all decision makers are present, as additional ordering appointments may incur a £60 fee.

We may at our discretion, provide an online gallery for those not able to attend, to order additional prints. Anyone whom you choose to share the gallery with, will be able to purchase prints and products, directly from our professional lab. We cannot control access and only give authorised access to the client who made the purchase.

While Michelle and Charlie - Silverlock Photography Limited do capture many images during your session, you will see only those images selected by us, the artist, for previewing. We carefully render each image to ensure maximum artistry and technical perfection. Images with eyes closed, heads turned, duplicates, etc. will not be shown and are removed from my archives permanently after the artist rendering is complete.

Cancellation of orders.

Due to the custom nature of the work, payment for your order must be placed in full and is subject to a 50% cancellation fee should you change your mind about an order after it is placed. Once an order is sent to the lab or digital files are submitted to the client either by CD, USB, electronic transfer or email, or printed images or print products created at our studio leave the premises, the order is deemed non refundable. Payments may be made cash, Bank Transfer, Visa, MasterCard or PayPal Invoice.

Design work and custom graphics will be approved for colour and layout in-person, on our professionally colour calibrated monitors or via your pre-printed viewing and reveal session at the ordering appointment. Only font style, spelling and wording may be approved through electronically emailed proof. Requests for reprints due to colour shift on emailed proofs will not be honoured.

Order fulfilment and delivery.

Please allow 4 weeks for your order to be completed. Some orders may take longer. Your portraits are an investment and an heirloom that should not be rushed.You will be notified by telephone or e-mail when your order is ready for pickup. If you are unable to pick up your order, we can ship your order to you for an additional charge.

Image archive and re-orders.

All ordered images are kept on file for a period of 1 year. Un-ordered images are removed from our archives after 30 days. Re-orders placed more than 60 days after the preview appointment, require a minimum £250 re-order.

Copyright and reputation.

The Copyright Act protects photographers by giving us the exclusive right to reproduce your photographs. Violations include, but are not limited to, making illegal copies, scanning, printing from home or downloading from our website. illegal to copy or reproduce these photographs in any manner without our permission and violators of this Law will be subject to its civil and criminal penalties. Please understand, the photographer wishes to maintain complete control over the print quality, finishes and presentation of the images and any reproduction outside of the studio may lower the quality of the image and scar our reputation for providing superior portraits.


By completing the Studio Policies Agreement Form below and selecting you "agree" to abide to these policies and terms and also that you agree that you are wholly responsible for the members of your family or group whilst on our premises and that you will communicate the Studio Policies and Terms to all members of your family or group. You agree that you are entirely responsible for payment of any damages caused by your family or group.

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